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| Q. |
How do I check the status of my order? |
| Ans. | You can check the status of your orders through your online account. Please contact us if you find that there are discrepancies. Log in and click on the hyperlink showing your abbreviated order number. |
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| Q. |
How will my order be shipped? |
| Ans. | In Canada: Ontario: If two or more items are ready to ship, your order is automatically upgraded to Xpresspost. One item is shipped via regular mail. Rest of Canada: 3 or more items are upgraded to Xpresspost.
USA:All orders are shipped via USPS 1st class mail...link |
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| Q. |
Will American customers be charged in Canadian dollars? |
| Ans. | US customers will not be charged in CDN dollars despite seeing a CDN total tagged to their order. The credit card companies do the conversion based on the daily exchange rate. Any US prices shown on the site are estimates only. Here is a link to a real time currency converter that will give you your USD total...link |
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What taxes do I pay? |
| Ans. | Taxes are charged depending on where your order is shipped to. For example Ontario residents pay 13% HST. Orders shipped to US addresses are not charged any taxes. |
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| Q. |
What are my options for gift certificates? |
| Ans. | You can redeem your gift certificates online. Simply supply your certificate number and the amount you want redeemed towards your purchase. Please note that you still have to supply a valid credit card even if the full amount of the purchase is covered by your gift certificate. In this case your credit card will not be charged but will simply be used for authentication purposes. |
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| Q. |
Why was my credit card denied? |
| Ans. | Credits cards are usually denied based on incorrect information (expiry dates, wrong digit etc..). Please contact us at orders@cdplus.com if you need to confirm or update your information. |
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| Q. |
How long will it take for my order to arrive? |
| Ans. | This depends on the availability of the item and the shipping location. In stock items are usually shipped the same day, and delivery times are 2-4 business days in Ontario/Quebec, 4-7 business days for the rest of Candada, and 3-7 business days for the USA...link |
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| Q. |
I only received part of my order - where is the rest? |
| Ans. | We ship the items that are in stock right away. We do not wait to ship the whole order together. If items from an order do not arrive with the first delivery, we are waiting to get it from the manufacturer, and will send it a soon as it arrives. |
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| Q. |
How do I place a mail order with CDplus.com? |
| Ans. | You can mail in your order along with a cheque or money order to this address: 70 Driver Road Unit 1, Brampton, ON L6T 5V2, Canada.
Please include all applicable shipping costs and taxes. We will process your order promptly upon receipt. |
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| Q. |
How do I track an Xpresspost package? |
| Ans. | You can track your Xpresspost packages by pasting your tracking number found in your shipping confirmation email on to the Xpresspost tracking web page. This is the link...link |
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How do I track a UPS package? |
| Ans. | You can track a UPS package by pasting you tracking number found in your shipping confirmation email on to the UPS tracking web page. This is the link...link |
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